Client Snapshot

Name: OHM Fitness
Industry: Fitness Franchise
Locations: 20+ (and rapidly expanding)
Challenge: High call volume, low answer rates, and missed revenue across multiple locations due to limited front-desk staff.

📞 Demo the OHM Fitness Number

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The Challenge

OHM Fitness is not your average gym — it’s a high-tech, EMS-powered fitness franchise designed for the modern consumer. But behind the sleek branding and cutting-edge workouts was a major bottleneck: inbound calls.

With lean staffing at the front desk and class-focused teams, many incoming calls were missed or delayed — especially after hours. Every missed call meant a missed opportunity to convert a trial, answer a question, or book a membership intro. And for a franchise brand built on momentum, that kind of leakage is costly.

The RapidTalk Solution

OHM Fitness launched RapidTalk across its locations to instantly answer every inbound call — day or night. The AI agent was trained to reflect OHM’s energetic, forward-thinking tone and was equipped to:

• Answer common questions about memberships, EMS training, and location hours
• Book intro classes directly into the studio's scheduling system
• Collect lead contact info for seamless follow-up
• Route complex inquiries to the right staff without missing a beat

Within days, OHM's locations went from spotty responses to a 100% answer rate. And within weeks, they saw the ripple effect across trial bookings, staffing, and operational confidence.

The Impact

📈 258% increase in trial bookings
🕐 48% decrease in staffing costs
📞 100% call answer rate
📊 More consistent customer experience across all locations

What the Team Said

💬 "RapidTalk became the front desk we didn’t have. Our team focuses on in-studio experience, while AI handles the rest — faster, smarter, and always on."
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— Jordan Bell, Director of Operations, OHM Fitness